We suggest to delete the app from the phone and redownload it from the store. Once it's reloaded, go through the purchase process again, it will tell you that you have already purchased and ask if you want to redownload. Make sure you are doing this over a wi-fi connection as the download is pretty large.

The app has a maximum file size of 1.2 GB. Please assure that you have sufficient free space on your device.

Some customers who downloaded The Elder Scrolls V: Skyrim® Official World Interactive Map app experienced an issue this week with the recent version 1.2 update. On some devices, users have had their in-app map purchases reset after those maps were previously purchased and downloaded, prompting them to re-purchase. The app’s developer, Prima Games, is addressing this issue with an emergency version 1.3 update and are working to get this live as soon as possible. Customers who have purchased items using version 1.1 and have not yet upgraded to version 1.2 are advised to wait for version 1.3. Any customers who inadvertently purchased maps a second time will be eligible for a refund. While Prima worked with Bethesda on content, the app was solely developed by Prima Games and therefore if you are experiencing problems or need more information, please send an e-mail to feedback@primagames.com