I just bought a Battlefield 3 Eguide and got to the confirmation page. my computer crash and i restart. I didn't get the guide but the amount that i was charge appear on my bank account. How do i get the guide or a refund. I didn't receive a email from them at all because i sign in using my google acount.

We are sorry that you are having trouble. Please email us at feedback@primagames.com.

I bought the witcher 2 eguide today, and it does not appear in my purchases page. I sent email to support. I'm waiting an answer.