DISCUSSION

#1 Aug. 14, 2012 09:48:36

GhosTsReapeR
Registered: 2012-07-27
Posts: 4
Profile  

Cant access the guide.....

I Bought the guide through steam, now everytime i click on guide beside the game, a page opens, and then this error appears : Guide Error

We apologize for the inconvenience. You have received this error due to technical difficulties. Please contact customer service.

Thank you, Prima Games

Any ideas on how to get the guide?

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#2 Aug. 14, 2012 15:20:32

krimson-klaw
Registered: 2012-08-14
Posts: 1
Profile  

Cant access the guide.....

Getting the same issue here. It would be nice to be able to utilize the guide I purchased on launch day dungeon crawls........

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#3 Aug. 14, 2012 15:33:12

Caiden019
Registered: 2012-08-14
Posts: 2
Profile  

Cant access the guide.....

Same here. I am glad I paid extra for a guide I can't use, and I could really use it right now. Contacted customer support about 9 hours ago. Have not heard anything from them yet.

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#4 Aug. 14, 2012 16:23:42

GhosTsReapeR
Registered: 2012-07-27
Posts: 4
Profile  

Cant access the guide.....

None replied to me neither....

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#5 Aug. 14, 2012 16:27:47

LGalucard
Registered: 2012-08-14
Posts: 1
Profile  

Cant access the guide.....

Same here ... just paid 20 bucks on Steam for a product i cant use.... this better get fixed fast or i'm asking for refund.

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#6 Aug. 14, 2012 19:18:05

Caiden019
Registered: 2012-08-14
Posts: 2
Profile  

Cant access the guide.....

They just contacted me back, but told me how to activate a dlc code. I don't think they read what my problem was. In fact I wouldn't be surprised if they were just copy and pasting a response for the people that were have trouble with activating their dlc.

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#7 Aug. 14, 2012 22:00:10

godezy
Registered: 2012-08-12
Posts: 10
Profile  

Cant access the guide.....

same here. preordered through steam with guide included but havnt actually gotten the guide to work for me. Same error msg. Also never got a code or told i needed one. Really hope this starts working soon.

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#8 Aug. 14, 2012 22:10:22

godezy
Registered: 2012-08-12
Posts: 10
Profile  

Cant access the guide.....

and no sooner do i post than it starts working for me. I guess my wish came true lol ty guys for the hard work. Back to Death-dealing.

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#9 Aug. 14, 2012 22:25:31

nikolidze
Registered: 2012-08-14
Posts: 1
Profile  

Cant access the guide.....

godezy
and no sooner do i post than it starts working for me. I guess my wish came true lol ty guys for the hard work. Back to Death-dealing.

Lucky you) Nothing changed for me. Still getting this Guide Error message. Well, no prima guide for me then.

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#10 Aug. 15, 2012 10:25:50

GhosTsReapeR
Registered: 2012-07-27
Posts: 4
Profile  

Cant access the guide.....

Works for me now!

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