For the past two days whenever I try to access the interactive map through the prima games website, I am met with a Server Not Found error. Is anyone else having this problem, or is there something wrong with my code/purchase.
Any information would be a great help.
Thanks!

Same thing. I used the map pack for a day Now i have the same problem.
I get a boiler plate response from support.

Yup same here, boiler plate response, and when I sent them another message saying the first one didn't help I never get a message back.

Are you receiving an error code when trying this? Such as MAPSGNNM?

Please try the solution below to see if it fixes the problem. Let us know if this takes care of the issue, if it doesn't we'll keep working with you to figure out what is causing it!


Be sure you are logged into primagames.com before attempting to access the guide or maps. Or, if you are a Steam user, be sure you are accessing the guide from the Steam overlay. Not being logged in, or trying to access the maps with a bookmark, can cause this error.

Nope, I just get a "Server Not Found" error. It will try loading the page and then it says Problem loading page. Server Not Found

Hi bassgt2007,

We're looking into the issue now.

Thank you for your patience,
Prima_Andrew

I can't access the interactive map

It shows the messages of following.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Edited NxyePpRAq0SEn+JQArj3u99th9Q= (Nov. 26, 2011 07:18:56)

bassgt2007
For the past two days whenever I try to access the interactive map through the prima games website, I am met with a Server Not Found error. Is anyone else having this problem, or is there something wrong with my code/purchase.
Any information would be a great help.
Thanks!

I have the same problem but with only one of my desktops. On the one that works, after
I login and select the maps it loads the map and runs fine. I can alt-tab back and forth but I
really want it to run on the other desktop.

I'm also getting the same error.

I bought the hard cover limited edition printed guide on amazon and it came with a code to unlock the map but I get the "Internal Server Error" every time i try to access.

Quote Primatest reply on http://www.primagames.com/discussion/topic/56/ [primagames.com]
<i>
"This is an account validation error. You will get this if the website does not detect your user account. Be sure you are logged into primagames.com before attempting to access the guide or maps. Or, if you are a Steam user, be sure you are accessing the guide from the Steam overlay.

Not being logged in, or trying to access the maps with a bookmark, can cause this error.

Also you can try to logout and then log back in. This may restart the account validation and fix the problem. "
</i>


- I tried relogging on the site like someone suggested but it still doesnt work. I dont know how to access the map using steam's overlay, so I cant even try that second workaround.