Why cant i redeem my code

Asked about Darksiders II on Sept. 6, 2012, 2:42 p.m. by MikeElders

I bought the guide and have been tryn to redeem my code for the crow hammer. all i keep getting is code not reconized. i could use some help

5 answers to this Darksiders II question

  • Answer by R3D STAR

    Hi, Sorry to hear you're having trouble. Please email feedback@primagames.com with your question and we'll help you get your Crow Hammer.

    Thanks!
    R3D STAR

    Oct. 22, 2013, 10:31 a.m.
  • Answer by xangen82

    Still haven't got my code; It's been a week and haven't received anything. I would like a refund or a new code to the crow hammer. Who do I contact for this info...very very unsatisfied.

    Oct. 22, 2013, 10:31 a.m.
  • Answer by R3D STAR

    Hi xangen82, Please email feedback@primagames.com. Thanks!

    Oct. 22, 2013, 10:31 a.m.
  • Answer by xangen82

    Still no solutions given that work. I emailed your help site and they sent me a very robot like letter back saying that I should have placed the redemption code on the darksiders 2 site...although it instructions clearly state that it need to be placed on the primagames.com site. Am I getting the run around because prima games knows they released a faulty product, or are they just trying to get at peoples wallets...I need a real answer not ba.

    Oct. 22, 2013, 10:31 a.m.
  • Answer by xangen82

    No help our there....enjoy my money. I keep getting ' solution ' that I entered my code in wrong and didn't follow the instructions...I provided proof that I followed their instructions and now no one will get back too me....if I don't get a real solution the better business bureau with deal with it.

    Oct. 22, 2013, 10:31 a.m.

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