Help

Signing In

  • I forgot my password. How do I sign in?
    If you know your username, you can reset your password, and you'll receive an email with a link to choose a new password and sign in.
  • I forgot my username. How do I sign in?
    If you know your email address, you can retrieve your username, and you'll get an email with your username.
  • What if I don't know my email address or username?
    Contact us, and we'll help you out!
  • I have entered my email address to retrieve my username, so why have I not received an email yet?
    The email address field is case sensitive (just like the username and password fields). You must enter your email address exactly as you did at registration in order to retrieve account information. Also, make sure our email hasn't landed in your spam folder.

Viewing eGuides

  • How do I view the eGuide I just purchased?
    Your guides are listed on your My Guides page.
  • How do I download the eGuide I just purchased?
    All of our eGuides on primagames.com are web access only and do not need to be downloaded.

DLC Codes

  • Where can I find my DLC code(s)?
    Your DLC codes are listed on your My Guides & DLC Codes page.
  • I have entered my DLC code and it is invalid. What do I do?
    Contact us, and include your code exactly as it is printed, and we'll help you out!

Account Issues

  • I have more than one account and I would like to merge them all into one log in, how can I do this?
    Sign in to the account you want to keep, and then use the merge accounts tool under your account settings to merge your other accounts.
  • How can I change the email address registered to my account?
    Contact us, and provide the email address for your account and the new one you would like to use instead.
  • How do I sign up for the newsletter?
    View your account settings, check "Subscribe to newsletter" box, and click Update my account.

Refunds/Returns

  • Do you provide refunds for eguides and digital products?
    Sorry, but eguide purchases and digital products (i.e., DLC codes) are non-refundable. If you are unhappy with one of our products, please contact us.

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